PRIVACY POLICY
At Alsson Xpand, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you browse our website or place an order.
1. Information We Collect
We collect personal information such as your name, email address, phone number, billing and delivery details, and payment information. We also collect non-personal data such as browser details, device information, and website activity.
2. How We Use Your Information
Alsson Xpand uses your information to process orders, manage deliveries, communicate about your purchase, respond to enquiries, and improve our services. If you choose to opt in, we may also send marketing updates and product news.
3. Sharing of Information
We do not sell or rent personal information. Alsson Xpand only shares data with trusted third-party service providers such as couriers, payment gateways, and analytics tools when necessary to fulfil your order or enhance your experience.
4. Data Security
We use reasonable technical and organisational measures to protect your information from unauthorised access, loss, or misuse.
5. Cookies and Tracking
Our website uses cookies and similar technologies to enhance your browsing experience and analyse website performance. You may manage cookie settings through your browser.
6. Your Rights
You may request access to, correction of, or deletion of your personal information at any time. You may also opt out of marketing communications whenever you choose.
7. Contact
For questions regarding this Privacy Policy or your personal information, please contact Alsson Xpand through our website or customer support email.
DELIVERY TERMS AND CONDITIONS
Standard Lead Time: 14 Days
1. Order Processing
All orders placed on the Alsson Xpand website are processed once payment has been received. A confirmation email will be sent when your order enters production or preparation.
2. Lead Time
Our standard lead time is up to 14 days from the date of order confirmation. Custom or made-to-order products may require additional time. Should this occur, we will communicate directly with you.
3. Delivery Areas
Alsson Xpand delivers nationwide in South Africa using trusted courier partners. Delivery availability may vary in outlying or remote areas.
4. Delivery Fees
Delivery fees are calculated at checkout based on your location and the size or weight of the items ordered.
5. Delivery Attempts
If no one is available to receive your order, the courier may attempt a second delivery. Additional charges may apply for failed deliveries due to incorrect or incomplete delivery details.
6. Risk and Ownership
Risk transfers to the customer upon receipt of the order at the delivery address. Ownership of products passes to you once full payment has been made.
7. Delivery Delays
Although Alsson Xpand strives to meet all delivery timelines, delays may occur due to unforeseen circumstances including supplier delays, courier disruptions, or public holidays. Any delay will be communicated promptly.
8. Tracking
Once dispatched, tracking details will be shared so you can monitor the progress of your delivery.
TERMS AND CONDITIONS
1. Use of Website
By accessing or purchasing from the Alsson Xpand website, you agree to comply with our terms, policies, and relevant South African laws.
2. Product Information
We aim to ensure accurate descriptions and visual representations of all Alsson Xpand products. Actual items may vary slightly due to screen settings, material variations, or supplier batches.
3. Pricing and Payment
All prices are displayed in South African Rand and include VAT where applicable. Alsson Xpand accepts approved online payment methods at checkout.
4. Returns and Exchanges
If you receive a damaged or incorrect item, please notify Alsson Xpand within 7 days. Returns will only be accepted for unused, unopened, or defective items as outlined in our returns policy. Custom or made-to-order products may not be eligible for return unless defective.
5. Cancellations
Orders may be cancelled before production or processing begins. Once the order is in progress, cancellation may not be possible.
6. Limitation of Liability
Alsson Xpand is not liable for indirect, incidental, or consequential damages resulting from the use of our website, products, or services.
7. Updates to Terms
We may amend these terms periodically. Continued use of the Alsson Xpand website signifies acceptance of the updated terms.